CUSTOMER SERVICE & SHIPPING INFORMATION
Shipping
For retail orders to the 50 U.S. states totaling $100 or more, we offer FREE STANDARD (ground) SHIPPING. Upgrade to expedited shipping for $17.95. For orders to the 50 U.S. states totaling less than $100, we offer standard (ground) shipping for $6.95, with the option to upgrade to expedited shipping for $17.95. Should you require Next Day Air, please contact customer service at 800-876-6374 between the hours of 9:00 am and 4:00 pm Eastern Time or email us at cs@whitinganddavis.com.
All shipments depart from our Pawtucket, RI warehouse. Standard shipments are sent at our discretion via UPS ground or USPS Priority Mail. Delivery is normally within 7 business days. Expedited shipments are sent via UPS 2nd Day Air or UPS 3 Day Select. Delivery is normally within 4 business days. P.O. Box addresses are not acceptable for expedited shipping.
Orders to U.S. territories outside the 50 contiguous states are usually shipped Priority Mail. Air shipping charges apply.
All orders are subject to availability.
International Orders
Canada orders are shipped UPS Standard or Priority Mail if Standard shipping is selected and UPS Express if Expedited shipping is selected. All other International orders are shipped Priority Mail. Questions regarding expedited shipping for International orders, outside of Canada, please contact customer service at 800-876-6374 between the hours of 9:00 am and 4:00 pm Eastern Time or email us at cs@whitinganddavis.com.
Additional fees such as taxes, import duty or customs clearance charges may be requested upon delivery by the carrier or billed to you separately by your local customs service.
Order Tracking
Once your order ships, you will receive an email notifying you of the shipping method and tracking number. Please visit the appropriate website, www.ups.com or www.usps.com to track your package and get the most up-to-date information on the expected delivery date.
Payment
We accept Visa, MasterCard, American Express and PayPal only.
Sales Tax
Orders shipped to Rhode Island are subject to sales tax. The tax is calculated automatically during the checkout process when the order is placed.
Returns
We are confident you will be happy with your purchase. However, should you wish to return any item(s), you will need to contact customer service at 800-876-6374 between the hours of 9:00 am and 4:00 pm Eastern Time or email us at cs@whitinganddavis.com within 10 days of receipt of the merchandise to request a Return Authorization Number (RA#). This RA# must be clearly marked on the outside of the carton or your return will be refused.
We strongly recommend that you ship us your return via UPS or another traceable method as we are not responsible for any lost returns if it cannot be shown that we received the package. Do not ship your return C.O.D. as it will be refused.
Regardless of the reason for your return, the item must be in original salable condition and with all tags still attached. Upon receipt and processing of your return, we will refund you the purchase price less shipping costs.